Terms and Conditions of Temporary Holiday Accommodation
Note: Variances can be agreed on but only by arrangement with the owner in writing.
A non refundable deposit of 30% is required to secure the booking. Payment of the rental deposit constitutes the client's acceptance of these Terms and Conditions.
Balance of the rental amount must be received in full 28 days prior to occupancy. If not the owner has the right to cancel the booking and attempt to re let it.
Cancellation if caused by the client, money paid is not refundable unless the house is re-let for the entire period. If you wish to vary or cancel your Booking, please contact us immediately on 0408772278. A variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights. If a refund is made due to the property being re-let then a $50 cancellation fee will apply.
If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then the Owners will inform you immediately and any moneys paid will be refunded in full.
To maintain a good standard for our guests we require certain conditions to be complied with. We appreciate most will respect our property but the occasional abuse requires that we state the following conditions.
Number of Guests should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email. Fees will apply for excess guests not agreed with the owners in advance.
Parties and Functions are strictly prohibited.
The price charged is for domestic use only and not commercial. Accordingly this rate does not allow for the extra wear associated with large groups and functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in loss of your bond and/or additional payments.
Smoking is not permitted in or around the Property.
Damage, Breakages, Theft and Loss are the tenants responsibility during their stay.
Departure - the property should be left in a similar state to its condition on arrival. All food must be removed from fridges, all rubbish put in the appropriate council rubbish bins provided, and crockery and cutlery washed and packed away. Check-out time is 10:00 by the latest, to allow time to prepare property for next guests. All windows and doors are to be locked.
Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination of rental and loss of bond.
A bond is payable at the same time as the balance amount. The bond will be refunded within 7 working days in full subject to the above conditions being met. It is designed to cover any additional costs incurred including but not limited to, any breakage, damage or excess cleaning requirements, extra guests beyond those declared ... etc.
Towels and Beach Towels are to be supplied by guests themselves.
Pets are not allowed.
Loss - the owners take no responsibility for guest's personal property.
Variations to these conditions may only be made by prior arrangements with the Owner in writing.
Problems - Please inform the Contact Name (found in the House Information Folder located in the Property) at the earliest opportunity for a chance to rectify the situation as quickly and efficiently as possible.
We recommend all guests purchase travel insurance since the Owners are not responsible for any injuries, illness or accidents that may occur whilst staying at our property.